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Pricing & billing

Can I cancel my subscription?

Prime can be cancelled at any point after the initial six-month-minimum period. As Care and Plus are annual policies, they can only be terminated at the renewal date.

How does the urgent payments system work?

You can agree in advance a maximum amount that can be debited from your account or card in the event that you can not be contacted. We will still try to reach you in any event but if it proves impossible then we will go ahead with the payment up to the agreed limit.

How does the out-of-package payment system work?

You will be notified in advance of any ‘out of package’ amounts that your beneficiary wishes you to pay and you will have the option to accept or refuse these payments. If you accept these additional charges then these will be collected via your preferred payment method

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