Screening & appointments

You can always call the concierge to discuss any aspects of your treatment and they can schedule a call with a doctor

Your prescription will be agreed with you at the outset of your treatment so you will know what medicine you should receive

Medicines can be colllected or can be delivered by a member of the Susu medicine delivery team

If you contact the concierge, we can make arrangements for a replacement

As with any appointment, if you miss it or the nurse doesn’t appear, you should let the concierge know on +00 (0) 00 00 00 00

As with any appointment, if you miss it or the nurse doesn’t appear, you should let the concierge know on +00 (0) 00 00 00 00

The results of your initial screening will allow us to tailor a package to suit your medical requirements

Only you and the doctor sees the results of your screening

Not applicable

At this stage, you will need to make your own way to and from the doctor

That depends on your situation and what the nurse needs to do. Typically it will be between 30 to 60 minutes.

We try to schedule the same nurse where we can but sometimes that isn’t possible. We do promise a continuity of care though, so any of our nurses will be fully conversant with your situation

They are scheduled automatically on sign up but can be amended by the customer or the beneficiary either in the app or by calling the concierge on +00 (0) 00 00 00 00

You can amend appointments in the Susu app or by calling the concierge on +00 (0) 00 00 00 00

This can vary based on the specialist’s availability so it’s best to discuss iwth the concierge on +00 (0) 00 00 00 00

This can vary depending on other factors such as day of the week and time of day. You can see availability in the Susu app or by calling the concierge on +00 (0) 00 00 00 00

You can book an appointment through the Susu app or by calling the concierge on +00 (0) 00 00 00 00

All our Nurses are highly trained and fully qualified

The Nurse is a Susu employee who is there to help you and answer any questions that you might have

The whole visit normally takes about 30 minutes

You will need to let us know 24 hours before your appointment by calling our in country concierge service on +00 (0) 00 00 00 00

You will be seen by a Doctor who will conduct various tests as well as take a sample of your blood. The whole visit will take about 30 minutes.

Just yourself and a proof of identity. That can be a passport, an ID card or a driving licence for example.

Susu provides full service, innovative healthcare that guarantees the best level of care for beneficiaries and peace of mind for our customers. Screening is where we assess the initial physical state of the beneficiary in order to deliver the right level of care